Former Uber and Expedia Group government Zuhairah Washington will probably be tasked with serving to lead progress within the Flex and Enhanced Market segments, in keeping with an announcement on Monday.
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Zillow has tapped former Uber and Expedia Group government Zuhairah Washington to affix its operations crew, in keeping with an announcement late Monday. Because the vice chairman of market operations and Flex normal supervisor, Washington will lead efforts to scale Flex brokers’ companies and broaden the corporate’s Tremendous App capabilities to serve extra Enhanced Markets.
Zuhairah Washington | Credit score: Zillow
“Homeownership is at the heart of the American dream, and for many, that journey begins on Zillow. I’m thrilled to join this dynamic company dedicated to transforming this pivotal milestone into a seamless and integrated experience,” Washington mentioned in a ready assertion. “Together with our Flex partners and Enhanced Markets teams, we will continue to leverage digital innovation to expand our reach and help even more movers across the country get home with confidence and ease.”
Washington has 20 years of management expertise at a number of multinational corporations, together with Uber and Expedia Group.
At Uber, Washington was the overall supervisor for the Washington, D.C., Maryland and Virginia markets. Throughout her tenure, Washington dramatically improved the area’s income and monetary projections by means of initiatives to extend driver and rider retention, product launches, and extra complete rideshare rules. After leaving Uber in 2018, Washington joined Expedia as the worldwide head of strategic partnerships, main a crew of greater than 1,000 and managing $4 billion in strategic associate income.
The Harvard Enterprise Faculty and Harvard Legislation graduate additionally had roles at MacFarlane Companions, Qype (now Yelp Europe) and trend market Otrium, and based the now-defunct Kahnoodle relationship app. She’s additionally served on the board of administrators for Olo and 5 Under.
“We are excited Zuhairah has joined Zillow to lead our efforts to scale our Flex and Enhanced Market strategy,” Zillow Chief Working Officer Jun Choo mentioned in a written assertion. “Home shoppers and movers demand and deserve a more seamless transaction experience, and we’re delivering that in partnership with great agents who are growing their businesses by focusing on solving consumer problems with us.”
Washington’s hiring follows an unspecified spherical of layoffs among the many firm’s software program and promoting groups. Zillow declined to share the precise variety of staff; nevertheless, a spokesperson informed Inman the layoffs are a part of efforts to reprioritize the corporate’s tech investments.
“As part of our ongoing commitment to working with our agent customers to offer a digitized and integrated experience to more movers in more markets, we are focused on the long-term growth of the products and business solutions we offer to agents,” they mentioned in an emailed assertion. “We feel as confident as ever about this strategy, and we continue to prioritize investment in the areas that will most benefit our agent customers.”
“This week we’ve made some changes to the organizational structure of several agent software and advertising teams, resulting in the elimination of certain roles,” they added. “We are grateful to the impacted employees for their contributions to Zillow and are ensuring their transition is as smooth as possible. While decisions like these are never easy and never our first choice, we believe responsibly managing our resources has positioned our teams well to deliver for consumers, agent customers and the broader real estate industry in 2025.”
