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Tag: Customer Relations
How Wish Built (and Fumbled) a Dollar Store for the Internet
Consumers have complained to the Better Business Bureau about Wish products that never arrived or were unrecognizable when…
Help! The Airline Changed My Flight Itinerary (for the Worse)
Dear Tripped Up,My question is about airlines switching itineraries, a huge frustration for me since returning to travel…
WhatsApp Adds Commercial Services as Meta Seeks More Revenue
More than eight years after agreeing to buy one of the world’s largest messaging apps, the company formerly…
What to Do When Airlines Cancel Travel Vouchers
But airlines are now beginning to scale back their promises. “These companies are first and foremost businesses and…
Why Chatbots Are Becoming Smarter
Tackling that challenge has become an emerging and increasingly crowded market, called conversational A.I. Big Tech companies like…